Customer feedback helps improve your business
Collecting customer feedback, good and bad, helps your business improve.
Who better than your customers can offer you valuable insight into your business?
A survey carried out by American Express recently, found that 81% of business owners have made changes to the way they do business following customer feedback.
As your customers give your business reviews with InnovaReviews help, you can read and moderate all reviews and decide which reviews get published and which do not.
Having this insight into what customers are saying about your business is an opportunity to react to their suggestions and requests and improve your business.
It's completely normal to receive awesome reviews, mediocre reviews and even some negative reviews, but remember, with InnovaReviews you can moderate all reviews prior to them appearing online. It´s entirely up to you to choose the reviews you publish.
We highly recommend acting upon negative reviews though, rather than sweeping them under the rug. Your customers will be impressed if you do respond to their review, and the changes you implement to your business mean it will have a better chance of success.