Frequently asked questions
Can I select which reviews are shown?
Yes! You have total control of which reviews appear on your website.
The benefit of InnovaReviews is that you select which reviews to publish yourself. Remember, don't only publish the 5 star reviews, be honest and publish lower rated reviews too, this will reassure your visitors that you are a trustworthy business.
What if i receive a bad review?
You select which reviews you show on your website, so don't worry, it won't appear online (unless you want it to of course!). The best course of action is to respond to the customer and see if you can rectify their issue. Remember, this feedback is useful and can help your business improve.
How do i know when a customer has given a review?
We will email you when you have a new review to moderate and then choose to hide or publish. Alternatively you can just log in to your InnovaReviews dashboard and you will see new reviews in your Inbox.
Will my website appear in the search results with ratings stars?
Yes, it should! We have created InnovaReviews to publish reviews to the exact specification that Google approves of. The format is called 'Rich Snippets', this tags your reviews and ratings as content of extra value so will add ratings stars to your search results and hopefully push you toward the top of the results.
Will my adwords appear with ratings stars?
We are in the process with Google, of adding InnovaReviews to the coveted list of review websites that can facilitate the addition of ratings stars within your adwords campaigns. Bear with us as we go through this lengthy application process.
Is there a free trial?
Of course, our 30 days free trial means you can test out the benefits that reviews will bring to your website traffic and trustworthyness at zero risk, zero cost.
Can I customise the size and colours of the review tab to work well on my website?
Totally. The review tab has 6 colour themes to choose from.
What is the best place on my website to put the review tab?
Put the review tab on every page, this will mean it's near your mission statement and call-to-action (your 'Buy Now' button), this could help increase your conversion rate.
Where do my customers go to give me a review?
We give you a 'Write Review' page, link found in the dashboard. Send your customers this link so they can write a review. There is also a link to the 'Write Review' page from the review window itself, but it's good to know this address of the actual page to send out to your customers.
How do I collect reviews from my customers?
Approach your customers by any means you can, 'if you don't ask you don't get' as they say. In your dashboard there is a 'Collect Reviews' link where we make it easy for you to communicate with your clients. We also recommend asking face-to-face, by email, by sms, adding a link on your website to your 'Give Review' page, requesting reviews in your email newsletter. If you have a bricks & mortar store, put up a postcard or sticker at your point of sale directing people to your 'Give Review' page.